Our policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in the original packaging.
Different types of goods are excluded from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic items, hazardous substances or flammable liquids or gases.
- Gift cards
- Downloadable software products
- Some health and personal care products
To complete your return, we will need a receipt or proof of purchase. Please first contact us via email at email@example.com for return instructions.
There are certain situations where only partial refunds will be given (if applicable).
- Book with clear signs of use
- CD, DVD, VHS tape, software, video game, cassette tape or open vinyl disc.
- Any item that is not in its original condition, is damaged or missing for reasons other than our fault.
Refunds (if applicable)
Once your return has been received and verified, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a specified period.
Lost or missing refund (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially booked.
Then contact your bank. There are often some processing times before a refund is issued.
If you have done all this and have not yet received a refund, please contact us at firstname.lastname@example.org
Sales items (if applicable)
Only goods with a normal price can be refunded, unfortunately sales goods cannot be refunded.
Exchange (if applicable)
We will only exchange items that are faulty or damaged. If you wish to exchange it for the same item, please email us at email@example.com for more details.
To return your product, please first contact us via email at firstname.lastname@example.org for return instructions.
You are responsible for your own shipping costs when returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time required to reach your exchanged product may vary.
If you're shipping an item over $75, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee receipt of your return shipment.
Item Not Received But Tracking Shows Delivered
We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work you you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it.
Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. it’s rare that a package is actually “lost”.
Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.
The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up 2 days later.
The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.
I understand how anxious you are to have your merchandise and that’s exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered. I can’t thank you enough for your patience.